Frequently asked questions

Project work is quoted per project after a short scoping conversation; ongoing work is a monthly fee. Ad budget and third-party costs are paid by you directly to those providers. The pricing page sets out how each service is quoted.

The figures on the pricing page are starting prices for that kind of work, and they hold for a straightforward job of that shape. Once we know your flow you get a written fixed quote — a real number, not a range — and it does not move afterwards unless you ask for something outside the agreed scope.

Yes, with no obligation. If we think you do not need what you are asking for, we will say so.

Yes — a landing page, a broken tracking setup, one automation. Several long-running clients started with something small.

Yes. Shopify, WordPress and custom builds included. We audit it first and tell you honestly whether to keep, fix or rebuild.

Days for a landing page, a couple of weeks for a brand site, longer for a store or a custom system. You get a timeline with the quote.

You do. Accounts, data, code and content are yours and we hand them over whenever you ask.

We can host and maintain, keep measuring and keep improving — or hand over cleanly to your team. Launch is the start of the useful part, not the end.

Yes — domain registration and renewal, hosting, SSL certificates, business email and DNS are all part of what we set up and manage, so you are not chasing three suppliers when something breaks. Those services are billed at cost in your own account; we do not resell them with a margin.

No, and anyone who does is selling you something. We commit to the work — technical SEO, content, structured data, ads run against real conversion data — and to reporting that shows what it produced.

Yes. Run one of your own documents through /ocr/. The image is processed in memory and never stored — the privacy page explains exactly what happens to it.

We are in Hong Kong and most clients are here, but the stores we run sell worldwide, so cross-border payments, currencies and languages are familiar ground.